Shopify Inbox is a mailbox that lets you offer customers the ability to chat with you from your online store and in the Shop app.

Once Shopify Inbox is integrated with Manifest AI, whenever someone wants to speak with a human, Manifest AI chat window will be closed automatically & Shopify Inbox chat window will be opened. Customers can then start a conversation with your live agents.

This allows your brand to have Manifest AI as the first layer of addresing customer queries and only redirect critical questions to your live agents.

Please go through this tutorial to understand how to integrate your Shopify Inbox account with Manifest:

https://scribehow.com/shared/How_to_connect_your_Manifest_AI_Assistant_with_Shopify_Inbox_for_agent_handover__Q26DWkiZSSyWdklknjqLIw