Once, the Shopify sync is done, your shopping assistant is automatically trained on data from your Shopify store. This includes data on your products, descriptions and other product-related things. Additionally, you can add more data to train your bot to fine-tune answers on more topics via the ‘Data Sources’ tab in the Training section available on the side panel of the Manifest dashboard. User can add the following sources to enhance the response:
FAQ
Custom Data File
Internal or External link
Texts
FAQs:
If information is not available in the Shopify store or not fetched as expected, an FAQ can be added to overcome the situation. Please refer to the video attached for adding the FAQs
Custom data files:
Apart from the automatically fetched data, you can also upload your PDF files to train your shopping assistant. It can include additional product information, company profile, policy/ customer agreement and a lot more.
You can upload the PDF files.
Each PDF can be up to 5 MB large.
You can either directly upload a PDF file from your device. There isn’t any specific format for the PDF doc
Fetched links
In addition to the product information, Manifest also fetches any pages available on your store (policy pages, about us page, other blogs & articles, etc.) to further train your shopping assistant. You can see a list of all such pages that have been used to train the assistant in the ‘Fetched links’ section under 'Data Sources' in 'Training'.
You can also use the ‘Sync store links now’ button to fetch any newly added links for training.
You can click on the 'title of the link' to open the actual link in a new tab.
You can also toggle the visibility of a particular link if you do not wish your assistant to have access to the particular link.
👟 Products
Once, your Shopify is synced with Manifest. You will be able to see the products it is synced/ trained on under the ‘Products’ tab in the 'Training' section. Click on the 'Products' highlighted in the below screenshot
If you do not want the bot to answer questions related to a specific product, then you can simply toggle OFF the visibility of the product from the list of your Shopify products. To ease the finding of the desired product, you can use the filter by Status, Collections or jump pages.
🟢 Test or make it live
Once done, you can either:
Test on website: It will add the AI Assistant widget on a unique Homepage UTM accessible only to you. You can test and explore by interacting with the assistant.
Publish on website: Once satisfied with the test you can make it live on your website directly from here. Or you can choose to explore more customization from the dashboard before taking it live.
You’ll be able to publish or test your shopping assistant on your website only after the data sync has been completed.
Before can publish the assistant or test, you need to ensure the app is embedded on your Shopify admin panel. Check the steps below to embedd the app
On the homepage click on the ‘Publish changes’ button at the top right corner > ‘Embed app on Shopify’.
In the Shopify Admin panel, go to Online Store > Themes > Customize. On the left side bar, click on ‘App embeds’ > Enable the ‘Manifest Embed Block’ and click the ‘Save’ button on the top right corner.
Once complete, you can return to your Manifest dashboard and chose to either test, publish or further customize your AI assistant.
💬 Messages
Check visitor real interaction with bot once it is live by going to the ‘Messages’ section in the left panel.
Below are the things you can do in the Messages section,
View the conversation between end-user and the Manifest AI
Filter the conversations based on Date, Activity, Conversation type, Intent, labels
User can tag the conversations with the custom labels for easy filtering where multiple stages of reviews needed.
Found any incorrect answers? Or some chats where bot could have replied better?
Don’t worry. Just thumb down that conversation, it will alert the team at Manifest who will respond to you in less than 24 hrs and get your bot trained to answer similar questions the next time.
