Review responses is a setup tool that helps train your AI assistant by organizing customer intents and simulating common questions using your available data. It ensures your assistant can accurately respond to customer queries before going live.
How It Works:
For each customer intent, predefined questions are added.
During onboarding, AI uses available data sources (store pages, policies, etc.) to auto-generate responses.
You can further improve or override these by:
Manually adding responses (up to 1500 characters)
Adding data such as PDFs, text and FAQs
Editing any AI-generated or manually added responses
Key Functionalities:
Whole Intent Regeneration: Regenerates responses for all questions under a selected intent using current data sources.
Single Question Regeneration: Use the regenerate icon beside any question to regenerate its response.
Manual Overrides:
Manually added responses are not replaced during regeneration.
These are also added to the FAQs automatically.
Any edit or delete action on such answers is synced between Assistant Readiness and FAQs.
Mark as Correct:
If AI is unsure or lacks information, you'll see a “Mark as correct” button. Once clicked, the current response is saved as answer for that question. But if you want you can edit it later.
Customer Intents:
There are three primary customer intents:
Order Handling
Order cancellation, order modification
Order tracking settings
Shipping and Returns
Shipping policy, return and refund
Store and Offers
Store info, contact info, payment methods, sales and offers
Topic overview
Each customer intent represents a group of questions related to a specific topic, such as Store Details, Offers & rewards, or Order Management (like returns, cancellations, etc.). You can view and manage the skills associated with each intent individually.
Inside each intent, you can:
All intents filter is used to categorize and filter questions based on their identified intent.
Use filters to switch between:
Pending review
All responses
How to Manage Responses
1. Correcting/Generating Responses
Go to Skills Tab in Manifest Dashboard.
Select a topic (e.g., Order Handling, Shipping & Returns, or Store & Offers), then navigate to the Knowledge Base section.
Click Regenerate All (top-right) to regenerate all questions for the selected topic.
To regenerate an individual question, click the Regenerate icon (🔄) next to the corresponding query.
The Pending Reviews section displays questions that require review or correction.
The All Responses section provides a complete list of predefined questions and responses associated with the selected topic.
To edit, click the "Edit" icon. A side modal will open for adjustments.
Save to confirm changes.
2. Manually Adding Responses
Navigate to the desired topic from the Skills tab.
Then, open the Knowledge Base and go to the Pending Reviews section.
Select the question for which you would like to add or update a response.
Enter your response in the input box (1,500-character limit).
Click Save.
Note: Manual responses skip regeneration and sync to FAQs.
3. Marking Responses as Correct
If the AI flags a response as uncertain (due to missing data), click "Mark as Correct" to approve it.
FAQs
1) What happens when I regenerate an entire topic?
It uses current data sources to regenerate all responses for that topic. Manual responses are not overwritten.
2) What is “Mark as correct”?
If AI isn’t confident in a response, you'll see a Mark as correct option. Clicking it confirms the current answer as final.
3) Will changes in Assistant Readiness reflect in FAQs?
Yes. Any manual response added, edited, or deleted will sync with FAQs and vice versa.
4) Can I filter only unsatisfactory responses?
Yes. Use the filter option and select “Pending reviews” to see only those.
For further assistance or to raise feature requests related to Review Responses, please contact [email protected].