When the AI fails to provide a relevant or helpful answer—typically responding with phrases like “I don’t have that information”—those messages are captured under the “Unsatisfactory Responses” tab. These responses are crucial for improving AI accuracy and customer satisfaction.
If the same query is asked for different products, separate clusters will be created.
Clustering of Unsatisfactory Responses
Each unsatisfactory response is grouped into a cluster based on similarity.
Questions with similar phrasing or intent will be grouped under the same cluster to streamline correction efforts.
Correcting & Improving Responses
Correcting these responses allows Manifest to auto-learn and improve future replies.
Once a correction is made:
It is added as a FAQ under the corresponding intent and product (if applicable).
The response will not appear again as unsatisfactory for similar future queries.
A private note is added in the inbox conversation to indicate the correction.
If a response is corrected via the Inbox, it is removed from the Unsatisfactory Responses tab, and the "Unsatisfactory Resolved" intent is automatically added.
Correction Tools & Options
1. Input Box: Enter the correct response for the AI to learn.
2. Ignore Button: Use this when the AI’s original response is acceptable or doesn’t require action. If a response is marked as ignored, the red highlight in the inbox will be removed.
3. View Full Conversation: Opens the complete chat for context.
4. Cancel / Save: Save or discard changes once you've typed a correction.
5. Similar Unsatisfactory Modal: Appears when multiple similar queries are found. Allows bulk correction or ignoring.
6. Edit (Product Details Intent only): Lets you add multiple products if the same answer applies across them.
Unsatisfactory overview page
Left Panel: List of clusters and filter options (filter by intent and date).
Middle Panel: Shows:
Cluster name
User's question
AI’s response
Intent
Date added
"View Analytics" Button: Provides analytics related to unsatisfactory responses.
How to Correct or Ignore Responses
Go to the Unsatisfactory Responses tab in your Manifest dashboard.
Select the response you wish to address.
To ignore, click the Ignore button. If similar responses exist, a modal will appear to select which ones to ignore.
To correct, click the Edit icon (if applicable) and select products (for "Product Details" intents).
Type the correct response in the input box and click Save.
If similar responses exist, select which ones to apply the correction to.
Check the related conversation in the Inbox to verify the private note and correction.
In FAQs, verify whether unsatisfactory responses are being added correctly.
Once corrected, the cluster is removed from the list.
FAQs
1) What qualifies a response as "unsatisfactory"?
Responses where the AI fails to provide a relevant answer, usually stating it has no information.
2) What happens when I correct a response from the Inbox?
It is automatically removed from the unsatisfactory tab and marked with the "Unsatisfactory Resolved" intent.
3) How do I find corrected unsatisfactory responses later?
Use the “Unsatisfactory Resolved” intent filter in the Inbox.
4) Can I correct product-specific unsatisfactory responses?
Yes, for "Product Details" intents, you can add products using the Edit option.
5) Will multiple FAQs be added if I select similar unsatisfactory responses and apply a correction?
No, only one FAQ will be added for all selected similar unsatisfactory responses when corrected via the Similar Unsatisfactory modal.
For further assistance or to raise feature requests related to Unsatisfactory Responses, please contact [email protected].