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Data Sources

The Data Sources section helps you enrich and fine-tune your Shopping Assistant’s responses by feeding it relevant business content. This includes FAQs, policy documents, product information, links, discounts, support tickets, and custom inputs that may not be available through your Shopify store sync.

Once Shopify sync is enabled, your assistant is automatically trained on your store data — including products, descriptions, and related information. However, to enhance the bot’s accuracy and cover additional topics, you can add more content manually via the Data Sources tab in the Skills section on the left panel of the Manifest dashboard.

Types of Data Sources:

1. FAQs

If specific product or policy information is missing from your Shopify data, you can manually add it in the form of FAQs. This ensures the assistant provides accurate responses even when the auto-sync doesn't capture everything. Enable the ‘Question asked is specific to some products’ checkbox and select the relevant products. If the FAQ is linked to a product details intent, adding at least one product is mandatory—otherwise, an error will appear.

2. Custom data files (PDFs)

You can upload PDF files (up to 5MB each) to train your bot. These files can include:

  • Product details

  • Company policies

  • Customer agreements

  • Brand information

No specific formatting is required for PDFs.

3. Fetched links

Manifest fetches additional pages from your Shopify store like:

  • Shipping policies

  • About Us pages

  • Blogs or articles

These are listed under the Fetched Links section. You can:

  • Toggle visibility to control what’s used in training

  • Sync immediately with the Sync store links now option

  • Adjust auto-sync frequency (Daily, Weekly, Biweekly, Monthly)

Access these via the contextual menu next to the Add Data Source button.

4. Manual links

To add links not automatically fetched, you can use Manual Links. For external links, contact our support team for integration assistance.

5. Text

You can add custom text inputs to train your AI on any additional content that doesn’t belong to other formats.

5. Discounts

You can create discounts to share with all customers. The following discount types are supported:

  • Amount

  • Percentage

  • Buy X Get Y

  • Free Shipping

How to Add a Discount

  1. In the Manifest Dashboard, navigate to the Data Sources tab.

  2. Click Add Data Source.

  3. Select Discounts.

  4. Enter the following details:

    • Discount Code

    • Discount Title

    • Discount Details

  5. Configure the discount based on its type:

Amount

  • Enter the discount amount.

Percentage

  • Enter the discount percentage.

Buy X Get Y

Configure the following:

  • Customer Buys

    • Quantity

    • Eligible items (Specific Products or Specific Collections)

    • Select the applicable products or collections

  • Customer Gets

    • Quantity

    • Eligible items (Specific Products or Specific Collections)

    • Select the applicable products or collections

  • Discount Value

    • Free

    • Percentage Off

Free Shipping

Configure the applicable free shipping settings.

Additional Settings

  • Applies To (Available for Amount and Percentage discounts only)

    • Entire Order

    • Specific Products

    • Specific Collections

  • Minimum Purchase Requirements (Available for Amount, Percentage, and Free Shipping discounts)

  • Expiration Date (Available for all discount types)

6. Click Create discount code to create the discount.

6. Support Tickets

If your store uses both BIK and Manifest AI, you can sync support tickets to automatically generate FAQs from resolved customer conversations.

Manifest AI processes closed chat sessions where an agent has answered customer queries and creates FAQs from those conversations. These FAQs are then used by the assistant to answer similar customer questions.

Support tickets can be synced from the following channels:

  • WhatsApp

  • Instagram

  • Email

  • Live Chat

  • Messenger

You can enable or disable individual FAQs. The generated question and answer cannot be edited; however, you can update the intent assigned to each FAQ.

How to Sync Support Tickets

  1. Navigate to the All Data Sources page.

  2. Click Add Data Source.

  3. Select Support Tickets.

  4. Choose the channels you want to sync.

  5. Optionally, add instructions to exclude specific types of support tickets from the sync.

  6. Click Start Sync.

After the sync is complete, the generated FAQs are available for use by Manifest AI.

The Redirect icon and View Conversation option open the corresponding conversation in BIK, allowing you to review the original chat from which the FAQ was generated.

Data Sources Dashboard Features

At the top of the dashboard, you can view the total count of all data sources (excluding edited template FAQs and support tickets), intent-tagged data sources, untagged data sources, and trained support tickets.

Dashboard tools:

  1. Search Bar
    Search across all data types using:

    • FAQ questions

    • File names (PDFs, Texts)

    • Link titles

    • FAQ answers

  2. Intent Filter

    • All Intents: Displays all sources

    • Untagged: Filters those without an intent

  3. Data Type Filter
    Filter by source type:

    • All

    • FAQ

    • Fetched Links

    • Manual Links

    • Texts

  4. Data Table Overview

    • Data Source Title

    • Type (FAQ, Text, PDF, etc.)

    • Intent: Shows mapped intent (can add or remove from here)

    • Times used by AI: Displays the number of times the AI has used this data source to answer customer queries.

    • Actions: Edit, Delete, Enable/Disable

Data source limits may apply depending on your subscription plan.

How to add a data source?

  1. Go to the Data Sources tab in the Manifest Dashboard.

  2. Click All data sources tab

  3. Click Add Data Source

  4. Choose the type (FAQ, Text, PDF, Link, Discounts, Support tickets)

  5. Fill in the required details and assign an intent if needed

  6. For PDFs, upload the file and click Save PDF

  7. Save the changes — your source will now appear in the dashboard

You can edit, delete, or disable any source as required.
​Disabling a fetched link means the bot will not reference that data in future conversations.

FAQs

1) Can I control what fetched links the assistant uses?
Yes, you can toggle visibility or disable individual links from the dashboard.

2) How do I update or re-sync fetched links?
Use the contextual menu in the Data Sources tab to manually sync or manage auto-sync frequency.

3) Can I add external links?
Yes, external links can be added by contacting the support team.

4) Is there a limit to the number of data sources?
Limits may apply based on your subscription plan. Check your plan details for specifics.

5) Can I search for a data source easily?
Yes, use the search bar to look up sources by name, content, or intent.

For further assistance or to raise feature requests related to Data Sources, please contact [email protected].

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