Once the Manifest AI widget is published on your Shopify store, the Home Page Analytics dashboard becomes available. This dashboard offers insights into how Manifest AI is performing across key business metrics such as Sales, Customer Support, Engagement, Conversion Rate, and Add to Cart Rate.
Sales Analytics:
Track how Manifest contributes to your store’s revenue.
Sales Made by Manifest: Total sales generated after customers interacted with Manifest AI.
Total Store Sales: Overall sales including both Manifest-influenced and other sales.
Contribution to Total Sales (%): Percentage of total store revenue influenced by Manifest.
Customer Support Analytics:
Understand how Manifest AI reduces agent load and resolves queries.
Total Queries Raised: Number of customer sessions where Manifest AI was engaged.
Queries Solved Without Human Intervention: Sessions resolved fully by Manifest without needing a human agent.
% Reduction in Agent Efforts: Percentage of queries resolved by Manifest AI without escalating to a live agent.
Engagement Analytics:
Measure how often visitors engage with the AI assistant.
Visitor Sessions with Manifest Interaction: Sessions where users actively interacted with Manifest.
Total Website Visitor Sessions: Sessions where the widget was visible, regardless of interaction.
Interaction Rate: Percentage of total sessions that included user interaction with Manifest.
Conversion Rate Analytics:
Compare the effectiveness of AI-driven sessions versus non-AI sessions.
Conversion Rate (Interacted Customers): Percentage of sessions with Manifest interaction that led to a successful checkout.
Conversion Rate (Non-Interacted Customers): Percentage of sessions without Manifest interaction that led to a checkout.
Average Order Value (Interacted Customers): Average order value from users who engaged with Manifest.
Average Order Value (Non-Interacted Customers): Average order value from users who did not engage with Manifest.
Add to cart Analytics:
Evaluate how Manifest AI influences shopping behavior.
Add to Cart Rate (Interacted Customers): Percentage of sessions with Manifest interaction where an item was added to cart.
Add to Cart Rate (Non-Interacted Customers): Same metric for sessions without Manifest interaction.
Average Cart Value (Interacted Customers): Average value of items added to cart in sessions with Manifest interaction.
Average Cart Value (Non-Interacted Customers): Average cart value in sessions without Manifest interaction.
FAQs
1) What counts as a ‘query solved without human intervention’?
A query where the customer didn’t request or require live agent support and Manifest AI provided a complete response.
2) What is considered a “Visitor Session with Manifest Interaction”?
Any session where the AI widget was visible and the customer interacted with it during their visit.
3) How is the Interaction Rate calculated?
It’s the ratio of sessions where users interacted with Manifest to the total number of sessions where the widget was visible
For further assistance or to raise feature requests related to Home Page Analytics, please contact [email protected].