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Manifest AI FAQ: AI agents for ecommerce support and marketing

Answers to common questions about Manifest AI, the AI agent platform for ecommerce support and marketing across chat, email, WhatsApp, Instagram and voice.

What is Manifest AI?

Manifest AI is an AI agent platform that automates ecommerce support and marketing across chat, email, WhatsApp, Instagram and voice. More than 500 ecommerce and retail brands use it to resolve support tickets, recommend products and recover sales.

Can one AI agent handle both support and marketing?

Yes. Manifest AI runs support and marketing on the same platform, so one conversation can go from an order status question to a product recommendation to a purchase. You do not need separate tools for customer service and marketing automation.

Which channels does Manifest AI support?

Website chat, email, WhatsApp, Instagram and voice.

How much of our support can Manifest AI automate?

Manifest AI automates up to 90% of support tickets, including order status, shipping, returns and policy questions. Conversations that need a person are handed over to your team with full context.

Does Manifest AI work with Gorgias, Zendesk or Freshdesk?

Yes. Manifest AI integrates with Gorgias, Zendesk and Freshdesk, so it works alongside your existing helpdesk.

Is Manifest AI only for Shopify stores?

No. Manifest AI works with Shopify and with any other ecommerce platform through the Manifest API.

What marketing can Manifest AI automate?

Manifest AI includes an AI shopping assistant for product discovery, marketing campaigns across WhatsApp, Instagram and email, abandoned cart recovery including AI voice calling, and post-purchase engagement.

Who builds the AI agents?

The Manifest team builds your agents with you during onboarding and keeps building new ones on request after launch. Brands can also build their own agents without code in Agent Studio.

How long does it take to launch?

Most brands go live in about 2 weeks.

How much does Manifest AI cost?

Plans start at $500 per month, with a startup plan for brands that are just getting started and pricing that scales to enterprise. There is no free plan, but a free trial is available.

What support does the Manifest team provide?

Every customer gets support 7 days a week.

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